Abstract

This article examines the role and impact of digital technology on political participation and development in countries such as the UK and Kazakhstan. Despite the decline in trust in traditional representative institutions and politicians, people are ready to participate in the public sphere. Digital technologies provide additional opportunities for expressing this involvement. Citizens participate in online conversations, consultations and discussions can contribute to the causes they support, share their opinion through digital platforms that help hold public institutions to account. The article also notes that digital transformation has offered a new set of tools for political management, contributing to its widespread use. Digital technologies also affect the political and civil society landscapes. Digital technologies offer ways to improve the quality of political governance in terms of accountability and responsiveness. Digitalization can offer public administration new channels for delivering quality services. The digitalization of public administration is driven by the political will to deliver better services while achieving cost effectiveness, but it is not without challenges: effective change is driven by end-user needs and must be accompanied by an enabling environment